Privacy policy

This Privacy Policy describes how DiPersìde (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from diperside.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us

Information you submit directly through our Services may include:

• Contact information including name, address, phone number, and email address.

• Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including username, password, security questions, and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information Obtained from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments to fulfill your orders and provide you with the products or services you have requested, to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in marketing our products under Art. 6(1)(f) GDPR.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers under Art. 6(1)(f) GDPR.

• Communication and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, to provide effective services, and to maintain our business relationship with you under Art. 6(1)(f) GDPR.
  
  

  Cookies

  Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with our store management on Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

  Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and could result in some Services, including general features and functionalities, not working properly or becoming unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

  Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preference via GPC, we will treat that signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device and, if we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

  How We Disclose Your Personal Information

  In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment purposes, legitimate interests, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.

  • When you direct us, ask us, or otherwise consent to our disclosure of specific information to third parties, for example to ship you products or through the use of social media widgets or login integrations, with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

  In the last 12 months, we have disclosed the following categories of personal and sensitive personal data about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

  Category	Categories of Recipients
  Identifiers such as basic contact details and certain order and account information	Vendors and third parties performing services on our behalf (e.g., internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, affiliates
  Categories of personal information listed in the California Customer Records statute, such as basic contact details and certain order and account information	Same as above
  Commercial information, such as order information, purchase data, and customer service interactions	Same as above
  Internet or other similar network activity, such as usage data	Same as above
  Geolocation data, such as location inferred from an IP address or other technical measures	Same as above

  We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

  With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as follows.

  We have “sold” and “shared” (as defined under applicable law) personal information in the past 12 months for the purpose of engaging in advertising and marketing activities, as follows:

  Category of Personal Information	Categories of Recipients
  Identifiers such as name, email address, and phone number	Business and marketing partners
  Commercial information such as records of products or services purchased	Business and marketing partners
  Usage data	Business and marketing partners

  Third Party Websites and Links

  Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information provided in public or semi-public areas, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

  Children’s Data

  The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

  As of the effective date of this Privacy Policy, we are not aware of “selling” or “sharing” (as defined under applicable law) personal information of individuals under the age of 16.

  Security and Retention of Your Information

  Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure in transit. We advise you not to use unsecure channels to communicate sensitive or confidential information to us.

  How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

  Your Rights

  Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.

  • Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.

  • Right to Correction: You may have the right to ask us to correct inaccurate personal information we hold about you.

  • Right to Portability: You may have the right to receive a copy of your personal information and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising” under applicable privacy laws. Note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will treat that as a request to opt out of the “sale” or “sharing” of information for the browser and device you used to visit the Site.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal data.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
    
    You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
    
    We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
    
    Complaints
    
    If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below or lodge your complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.
    
    International users
    
    Please note that we may transfer, store and process your personal information outside of the country in which you live. Your personal data is also processed by staff and third party service providers and partners in these countries.
    
    If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority in the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
    
    Contact
    
    If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@diperside.com or contact us at Via Tuscolana 1072, Roma, RM, 00174, IT.
    
    For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal data.