Frequently Asked Questions
Every piece of jewelry tells a story, but the service that goes with it makes all the difference. In this section, we answer the most frequently asked questions to offer you a transparent, secure, and hassle-free shopping experience.
We ship within 24-48 business hours of order confirmation. Delivery times vary depending on the destination: usually 2 to 5 business days in Italy.
Yes, every order is shipped with tracking . You'll receive an email with a code to track your package in real time.
Yes, we ship internationally throughout Europe. Shipping costs and times are automatically calculated at checkout.
If your order hasn't shipped yet, we can change or cancel it. Please contact us promptly via email or WhatsApp.
We use only handcrafted, Italian-made 925 silver . Each piece is nickel-free and compliant with European standards.
Yes, our products are nickel-free and suitable for sensitive skin. If you have any specific questions, please contact us before purchasing.
We recommend avoiding prolonged contact with water, chlorine or cosmetics to preserve the shine and durability of the finishes.
Of course. Every order ships elegantly packaged and ready for gift giving , at no additional cost.
Yes, you have the right to return an item within 14 days of delivery. The product must be intact and in its original packaging.
Contact us via email or online form, providing your order number. We'll provide detailed instructions.
Once we receive the return and inspect the product, we will issue the refund within 5-7 business days using the same payment method.
You can contact us via email, WhatsApp, or the contact form on the website. We're available Monday through Friday, 9:00 am to 5:30 pm.
Still need help ?
If you haven't found the answer you're looking for, contact us directly . We're happy to help you every step of the way: before, during, and after your purchase.
